Refund policy

Nothing on this page limits any rights you have under Australian Consumer Laws.

Refunds

You are not entitled to a refund based on any of the following conditions:

  • You changed your mind
  • You found the item(s) cheaper elsewhere
  • You ordered the wrong item
  • You didn't like the purchase
  • You used the incorrect payment method and/or incorrectly used a discount code
  • Any similar reason to the above

Return Procedure

All requests need to be sent to us via email. To prevent unnecessary delays, we request that the following information is included in the initial email:

  • Order Number
  • Manual with missing parts indicated (if applicable)
  • Images/Video clearly showing fault (if applicable)
  • Images/Video clearly showing goods in the original packaging (if applicable)
  • Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
  • Please do not dispose the product before contacting us. If the item is disposed without any prior notification, claim would be denied.

Once your request has been approved, we will advise you for the next steps. If you send your item(s) back to us without following the above steps, you may be liable for extra shipping, handling, warehousing and admin fees.

We are not liable for faults and damages to your item(s) after delivery. These include faults and damages during assembly, disassembly, package removal or use.

Delivery Delays

For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 2-3 working days. For delivery time frame please visit the link below –

https://www.wooglywoosh.com/pages/shippingpolicy

NOTE: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Returns and Refund Procedure:

Refunds are issued in your original payment mode. Paid by PayPal- refund back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned.

NOTE: We cannot refund to a different PayPal account or Credit card.

Return to Sender (RTS):

 

If there are any address discrepancies with your order and the product is returned to us, a cost of RTS (if applicable) and re-delivery cost will occur for any products that are returned to us.

Change of Mind:

  • We do not accept change of mind for health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.
  • We only accept change of mind within 10 days after the item is delivered. You MUST notify us of the COM within these 10 days if not COM can be rejected.
  • Please send an email including pictures or video of the condition of the product received and an explanation on why they would like to return the product and if the item is eligible for return.
  • For COM product must be unopened and in its original packaging.
  • Please do not return the product to us without our prior consultation – credit will not be given in this case.
  • A return label would be issued. We will refund the total order amount MINUS initial postage, return postage, and restocking fee of 15%
  • If the return label is NOT provided to you, we will refund the total order amount MINUS initial postage and restocking fee of 15%
  • If the customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and restocking fee of 15%